Customer Support and Communication
Our Commitment to Communication
The Operator is committed to maintaining accessible and efficient communication channels for users, regulatory authorities, and other stakeholders. All inquiries are handled in accordance with applicable Indian legislation and internal compliance procedures. Whether a request concerns technical assistance, account-related matters, legal questions, or general feedback, users may contact the Operator through the official channels listed below.Ways to Contact Us
Primary Support Contacts
Email [email protected] Telephone +91 124 467 9100Registered Office
701, 7th Floor, Tower B DLF Cyber Greens DLF Cyber City, Phase III Gurugram, Haryana, 122002 India Communications submitted through these channels should be lawful, accurate, and relevant to the services provided by the website.Before Submitting a Request
To help our team process inquiries efficiently, users should include:| Required Information | Purpose |
| Full Name | Identification of the requester |
| Username (if applicable) | Account verification |
| Contact Details | Follow-up communication |
| Description of the Issue | Understanding the request |
| Supporting Documents | Faster investigation when necessary |
Processing of Communications
The Operator reviews incoming communications during regular business hours: Working Days: Monday to Friday Hours: 09:00 – 18:00 IST Messages received outside these hours may be processed on the next working day. Official legal correspondence is typically acknowledged within seven (7) business days, subject to the nature and complexity of the matter.Handling Personal Information
Any information submitted through support channels is treated confidentially and processed in accordance with applicable Indian data protection requirements. The Operator maintains reasonable security measures designed to protect communications and personal information from unauthorized access or disclosure.Complaints and Escalations
If a user wishes to report a concern regarding website content, account management, or other platform-related matters, a dedicated grievance mechanism is available.Designated Grievance Officer
Mr. Anil Sharma Email: [email protected] Phone: +91 124 467 9101 Correspondence Address: 701, 7th Floor, Tower B DLF Cyber Greens DLF Cyber City, Phase III Gurugram, Haryana, 122002 India Complaints submitted to the Grievance Officer are acknowledged within 24 hours and reviewed in accordance with applicable Indian regulations. Every effort is made to provide a resolution within 15 days.Regulatory Compliance
The grievance process is maintained in line with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These procedures are intended to ensure fair, transparent, and timely handling of user concerns.
